Passenger Policies

Download of copy of our passenger policies in Acrobat format here.

Capacity Limitations

Pacific Airways may limit the number of passengers carried on any one flight. The number of seats available on a given flight will be determined by Pacific Airway’s best judgment as to the anticipated total passenger load.

Refusal to Transport

Pacific Airways may refuse to transport, or may remove at any point, any passenger:

Government Request or Regulations: Whenever such action is necessary to comply with any government regulation, or to comply with any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond its control (including but without limitation, acts of god, force majeure, strikes, civil commotions, embargoes, wars, hostilities or disturbances) actual, threatened, or reported.

Search of Passenger or Property: Who refuses to permit search of his/her person or property for explosives or a concealed, deadly or dangerous weapon or article.

Proof of Identity: Who refuses on request to produce positive identification. Pacific Airways shall have the right, but not be obliged, to require positive identification of persons purchasing tickets and/or presenting a ticket(s) for the purpose of boarding aircraft.

Comfort and Safety: Any passenger who fails or refuses to comply with Pacific Airway’s rules and regulations. In the following categories where in Pacific Airway’s sole judgment refusal or removal may be necessary for the comfort and safety of themselves or other passengers:

1. Persons whose conduct is or has been disorderly, abusive, violent belligerent and/ or irrational so as to be a hazard or potential hazard to Pacific Airways employees or other passenger(s).
2. Persons who are barefoot or who have uncovered torsos, except the midriff, which may be uncovered.
3. Persons who are unable to sit in the seat with the seatbelt fastened.
4. Persons who appear to be intoxicated or under the influence of drugs.
5. Persons who have an offensive odor (such as from a draining wound or improper hygiene) or have a contagious disease provided it is not the result of a handicap.
6. Persons who wear or have on or about their persons concealed or unconcealed deadly or dangerous weapons; provided, however, that Pacific Airways will carry passengers who meet the qualifications and conditions established in F.A.R. Part 108.15.
7. Manacled persons in custody of law enforcement personnel or persons who have resisted or may reasonably be believed to be capable of resisting escorts.
8. Persons who attempt or have attempted to interfere with any member of the flight crew in the pursuit of their duties.

Nonambulatory Passengers: Persons who are unable to walk or need the support of another person to walk, but who are otherwise capable of caring for themselves without assistance throughout the flight and persons with impairments or physical disabilities which would cause them to require special attention or assistance from carrier personnel will be accepted for transportation without an attendant subject to the following conditions:

1. The passenger must be able to occupy a cabin seat in an upright position.
2. Pacific Airways will provide or make whatever arrangements are necessary to assist passengers in boarding and deplaning.
3. Any expense necessary for outside services will be borne by the passenger.

Stretcher Passengers: Pacific Airways cannot transport Stretcher passengers unless, in an emergency, no other reasonable transportation alternative exists.

Acceptance of Children

Accompanied children under 12 years old are accepted for transportation when accompanied on the same flight by a passenger at least 15 years old. Pacific Airways has the right but is not obligated to require identification of the responsible party meeting the child at a transfer point or final destination. Pacific Airways does not assume any financial or guardianship responsibilities for unaccompanied children beyond those applicable to an adult passenger.

Unaccompanied children:

1. Under 5 years old: Not accepted under any conditions.
2. 5-14 years old: Must be brought to the airport of departure by a parent or responsible adult who remains with the child until enplaned and who must furnish the carrier with satisfactory evidence that the child will be met by another parent or responsible adult upon deplaning at his/her destination. The child will not be accepted if the flight on which the child holds a reservation is expected to terminate short of or by-pass his/her destination.
3. 15 through 17 yr. old: Accepted without restrictions.

Children's Fares:

1. Accompanied children less than 2 years old. For one child less than 2 years old, accompanied by an adult fare-paying passenger, and not occupying a seat, there is no charge. Each additional child less than 2 years old accompanied by the same passenger who is traveling with the first child less than 2 years old will be charged the applicable child fare on scheduled service flights.
2. Children age 2-12, whether accompanied or unaccompanied, will be charged the applicable child fare on scheduled service flights.
3. Accompanied children under 2 years of age occupying a seat. The fare for accompanied children under 2 years of age occupying a seat will be charged the applicable child fare on scheduled service flights. A maximum of 2 infants is permitted for each adult. These rules apply to fare only and not to any special charges such as for excess baggage.

Claims

Time Limitations: No action shall be maintained for any loss of, or damage to, or any delay in the delivery of, any property or baggage, or on any other claim (excepting only personal injury or death), arising out of or in connection with transportation of, or failure to transport any passenger or property or baggage unless the claim is presented in writing to an office of Pacific Airways within 45 days after the alleged occurrence of events giving rise to the claim. Any written notification received within 45 days which clearly indicates the nature of the claim is sufficient to meet the requirements for timely notice. Failure to give the above notice shall not be a bar if the claimant can show good cause for his failure to bring the claim within 45 days.

Overcharge: No claims for overcharge shall be valid and no action shall be maintained thereon more than one year after date of sale of the ticket, unless such claim or action is accompanied by the passenger receipt of said ticket.

Tickets

General: No person shall be entitled to transportation except upon presentation of a valid ticket. Such ticket shall entitle the passenger to transportation only between points of origin and destination and via the routing designated thereon.

1. A ticket that has been altered, mutilated or improperly issued, shall not be valid.
2. Tickets are transferable but Pacific Airways is not liable to the owner of a ticket for honoring or refunding such ticket when presented by another person.
3. Tickets may be purchased on credit, installment, or time payment plans lawfully in effect, subject always to Pacific Airway’s approval of credit.
4. Use of coupons from two or more tickets issued at roundtrip fares for the purpose of circumventing applicable rules is not permitted. Pacific Airways and travel agents are prohibited from issuing tickets commonly referred as "back to back" ticketing under such circumstances when there is obvious intent to abuse and/or misuse restricted round trip fares.

Ticket Validity: A ticket will be valid for transportation for one year from the date of purchase on the original ticket.

Reservations

Confirmation of Reserved Space: A reservation for space on a given flight is valid when the availability and allocation of such space is confirmed by a Pacific Airways agent and entered in Pacific Airway’s reservation system. Subject to payment or satisfactory credit arrangement, a validated ticket will be issued indicating such confirmed space, provided the passenger applies for such ticket at least 15 min. before scheduled departure time of the flight. Where other rules contained herein provide for issuance, validation, or purchase of a ticket more than 15 min. before scheduled departure time, such rule(s) will apply. Reservations are subject to cancellation if the passenger does not check in at the ticket lifting point at least 10 min. before scheduled departure time. Because not all passengers holding confirmed reservations actually use those reservations, Pacific Airways may intentionally confirm a greater number of reservations for a flight than there are seats available in the aircraft. A passenger who obtains a ticket that reflects confirmed space on a specific flight and date shall be regarded as having confirmed reserved space even if no other record of the reservation can be found.

Standbys and Waitlists: Standby is permitted for any scheduled flight. Unless otherwise noted waitlisting of all passengers will be permitted and listed in the order in which the request is received.

Cancellation of Reservations: Pacific Airways may cancel reservations of any passenger when necessary to comply with any governmental regulation or request for emergency transportation, or when necessary or advisable by reason of weather or other conditions beyond Pacific Airway’s control.

1. Failure to occupy space: If the passenger fails to occupy space which has been reserved for him/her and Pacific Airways fails to receive notice of cancellation of the reservation prior to the departure of the flight, or if Pacific Airways cancels the reservation of any passenger in accordance with this rule, Pacific Airways may, in addition, cancel all reservations held by such passenger for continuing or return space.
2. Check-In Time Limits: Pacific Airways may cancel the reservation of any passenger who fails to present herself for check-in at the ticket lifting point at least 10 min. before the scheduled departure time of the flight for which the reservation was made.
3. Pacific Airways is not liable when it cancels the reservation of any passenger in accordance with this rule, but if the reservation was cancelled pursuant to paragraph A above, Pacific Airways will refund in accordance with the following section.

Flight Delays/Cancellations

Liability of Carrier: Except to the extent provided in the paragraph below of this policy, Pacific Airways shall not be liable for failing to operate any flight according to schedule or for changing the schedule of any flight, with or without notice to the passenger. This exclusion from liability includes actual or consequential damages.

Options of Passengers: The provisions of this rule apply only to passengers who have a valid ticket reflecting a confirmed reservation on a flight which he/she does not use due to schedule irregularity.

Definitions: Schedule Irregularity means:

1. Delay in scheduled departure or arrival of flight resulting in a misconnection, or
2. Flight cancellation, omission of a scheduled stop, or any other delay or interruption in the scheduled operation of an Pacific Airways flight, or
3. Substitution of equipment or a different class of service, or
4. Schedule changes which require rerouting of the passenger at departure time of the original flight.

Exception: Schedule irregularity does not include force majeure events as defined below.

Carrier Options for Schedule Irregularity:

For Local Passengers:

1. Transport passenger on another of its flights on which space is available at no additional charge, or
2. If acceptable to the passenger, provide transportation on another airline's flight, at no additional charge, or
3. Refund the entire ticket in an amount determined in accordance with the section on Involuntary Refunds upon surrender of the unused portion of the ticket.

For Transit Passengers Connection from Another Carrier's Flight:

1. Transport passenger on another of its flights on which space is available at no additional charge, or
2. If acceptable to the passenger, provide transportation on another airline's flight, at no additional charge, or
3. Refund the Pacific Airways portion of the ticket in an amount determined in accordance with the section on Involuntary Refunds upon surrender of the unused portion of the ticket.

Change in Schedule: When a ticketed, confirmed passenger will be delayed because of a change in Pacific Airway's schedule, we will arrange to:

1. Transport the passenger over its own line to his/her destination at no additional charge, or
2. Refund according to the section on Involuntary Refunds upon surrender of the unused portion of the ticket.

Passengers Rerouted by Other Airlines: When passengers are involuntarily rerouted over the lines of Pacific Airways by other airlines, Pacific Airways will have no obligation to accept another airline's ticket which does not reflect a confirmed reservation on Pacific Airways. Notwithstanding the provisions of this paragraph, Pacific Airways will not accept tickets issued on the ticket stock of a carrier who voluntarily or involuntarily has become the subject of bankruptcy proceedings or who is in substantial default of its interline obligations.

Amenities/Services for Delayed Passengers: Pacific Airways may provide amenities to other passengers if, in Pacific Airway's sole judgment, they are required by extraordinary circumstances. Unaccompanied children, for example, may require such consideration. No amenities will be provided when the sole cause of the delay or cancellation is due to U.S. Weather Bureau observations or forecasts which indicate environmental conditions will be such that at the time of arrival or departure of the flight, either the airport may be closed or weather conditions will be less than the minimum allowed for landing or takeoff as required by the federal aviation administration due to air traffic control delays.

Pacific Airways may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone, or delay any flight or the right of carriage or reservation of traffic accommodations and determine if any departure or landing should be made, without any liability except to refund in the original form of payment in accordance with involuntary refund rules any unused portion of the ticket. As used in this rule "force majeure event" means:

1. Any conditions beyond Pacific Airway's control (including, but without limitation, meteorological conditions, acts of god, riots, civil commotion, embargoes, wars, hostilities, disturbances, or unsettled international conditions), actual, threatened or reported or because of any delay, demand, circumstances or requirement due, directly or indirectly, to such condition; or
2. Any strike, work stoppage, slowdown, lockout or any other labor-related dispute involving or affecting Pacific Airway’s service; or
3. Any government regulation, demand, or requirement; or
4. Any shortage of labor, fuel, or facilities of Pacific Airways or
5. Any fact not reasonably foreseen anticipated or predicted by Pacific Airways.

The provision of services in addition to those specifically set forth in this rule to all or some passengers shall not be construed as a waiver of Pacific Airway’s rights. Neither shall any delay on the part of Pacific Airways in exercising or enforcing its rights under this rule be construed as a waiver of such rights.

Denied Boarding Compensation

When Pacific Airways is unable to provide previously confirmed space due to more passengers holding confirmed reservations and tickets than there are available seats on a flight, Pacific Airways will take the actions specified in the provisions of this rule.

Request for Volunteers: Pacific Airways will request passengers who are willing to do so, to voluntarily relinquish their confirmed reserved space in exchange for compensation in an amount determined by Pacific Airways. If a passenger is asked to volunteer, the carrier will not later deny boarding to that passenger involuntarily unless the passenger was informed at the time he/she was asked to volunteer that there was a possibility of being denied boarding involuntarily and of the amount of compensation to which he/she would have been entitled in that event. The request for volunteers and the selection of such persons to be denied space shall be in a manner determined solely by Pacific Airways. In exchange for voluntarily relinquishing confirmed space, Pacific Airways may, at its option, compensate the passenger with credit valid for the purchase of transportation on Pacific Airways in lieu of monetary compensation.

Boarding Priorities: If a flight is oversold (more passengers hold confirmed reservations than there are seats available) no one may be denied boarding against his/her will until Pacific Airways personnel first ask for volunteers who will give up their reservations willingly, in exchange for a payment of Pacific Airway's choosing. If there are not enough volunteers, other passengers may be denied boarding involuntarily in accordance with boarding priorities. Passengers with confirmed reservations who have not received a boarding authority will be accommodated in the order in which they present themselves at the loading gate designated for their flight until all available seats are occupied, except that passengers who are physically handicapped to an extent that failure to carry would, in Pacific Airway's opinion, cause severe hardship, or any other passenger, including unaccompanied children under 12 years of age, who would suffer severe hardship in Pacific Airway's opinion will be accommodated before all other passengers (including tour conductors) holding confirmed space tickets. Business commitments will not, of themselves, constitute a severe hardship. Accompanied children under 12 years of age will be included in the same category as the accompanying passenger.

Transportation for Passengers Denied Boarding: Pacific Airways will transport persons denied boarding, whether voluntarily or involuntarily, on its next flight on which space is available at no additional cost, and if unable to provide onward transportation acceptable to the passenger, at the request of the passenger, will transport the passenger by other carrier or combination of carriers on its (their) next flight(s), such flight(s) will be used at no additional cost to the passenger only if it (they) will provide an earlier arrival at the passenger's destination.

Refunds-Involuntary

The amount Pacific Airways will refund upon surrender of the unused portion of the passenger's ticket, pursuant to Refusal to Transport, Acceptance of Children, or Failure to Operate on Schedule or Failure to Carry, will be:

1. If no portion of the ticket has been used: An amount equal to the fare and charges paid. Exception: Pacific Airways shall not be obligated to refund any portion(s) of a fully unused ticket which does not reflect a confirmed reservation on an Pacific Airways flight involved in a schedule irregularity, unless such ticket was issued by Pacific Airways.
2. If a portion of the ticket has been used an amount equal to the lowest comparable one-way fare for the service paid for;
3. If alternative surface transportation is provided and is acceptable to the passenger, no refund will be provided.

Refunds-Voluntary

When Refusal to Transport, Acceptance of Children, or Failure to Operate on Schedule are not applicable Pacific Airways will, at the request of the passenger, and upon surrender of the unused portion of the Pacific Airways issued ticket including the passenger receipt, refund to the passenger on the following basis:

1. If no portion of the ticket has been used, the refund will be an amount equal to the fare and charges paid.
2. If a portion of the ticket has been used, the refund will be an amount equal to the difference between the fare and charges applicable to the ticket issued to the passenger, and the fare and charges applicable to the transportation of the passenger covered by the used portion of the ticket.
3. Refund will be made in accordance with A or B above provided that the unused coupons are surrendered to Pacific Airways within 1 year of the ticket issue date.
4. Pacific Airways assumes no obligation to issue a voluntary refund unless such ticket was issued on Pacific Airways ticket stock. The term "Pacific Airways ticket stock" means tickets printed or imprinted with the Pacific Airways carrier code.
5. Person to Whom Refund is Made:

1. Tickets issued against a transportation request issued by a government agency, other than the U.S. Government, will be refunded only to the government agency which issued the transportation request.
2. Tickets issued against a U.S. Government Transportation Request, (GTR) will be refunded only to the U.S. Government agency which issued the U.S. Government Transportation Request, by check made payable to the "Treasurer of the United States".
3. Tickets issued against a credit card honored by Pacific Airways will be refunded only to the account of the person to whom such credit card was issued.
4. Tickets refundable to person other than passenger. If, at the time of purchase, the purchaser designates on the ticket another person or entity to whom refund shall be made, the refund will be made to the person so designated. A refund made in accordance with this procedure to a person representing him/herself as the person so designated on the ticket or exchange order shall be deemed a valid refund, and Pacific Airways will not be liable to the true passenger for another refund.
5. If at the time of application for refund, evidence is submitted that a company purchased the ticket on behalf of its employee, or the travel agent has made refund to its client, such refund will be made directly to the employee's company or the travel agent.

Lost Tickets

When a passenger loses his/her ticket, or the unused portion thereof, Pacific Airways, if it issued the ticket, will refund the following amount:

1. If no portion of the ticket has been used, an amount equal to the fare and charges paid.
2. If a portion of the ticket has been used, and

1. The passenger has purchased a new ticket covering the same transportation as that covered by the unused portion of the lost ticket, an amount equal to the fare and charges paid for such new ticket.
2. The passenger has not purchased a new ticket covering the same transportation as that covered by the unused portion of the lost ticket, an amount equal to the difference between the fare and charges paid and the fare and charges applicable to the transportation of the passenger covered by the used portion of the ticket.

3. Refund will be made only provided that the lost ticket or lost portion thereof has not previously been honored for transportation or refunded to any person.

Pacific Airways will make such refund only provided that the person to whom refund is made agrees, in such forms as Pacific Airways may require, to indemnify Pacific Airways for any loss or damage which it may sustain by reason of such refund.

Aged Refunds

Refunds will not apply for tickets presented later than one year from the date of issuance of the original ticket.